Policies
Return Policy
We want you to love every crystal in your box. Here's how we handle returns, refunds, and cancellations.
Returns & Cancellations
- ✦Due to the curated and perishable nature of our boxes, we do not accept returns on subscription boxes once shipped.
- ✦If your box arrives damaged or with missing items, please contact us within 7 days of delivery with photos and we will make it right.
- ✦Subscription cancellations must be submitted before the 1st of the month to avoid being charged for the next shipment. Cancel anytime from your account page or by emailing us.
- ✦Refunds for damaged items are issued to the original payment method within 5–10 business days.
Damaged or Missing Items
If your box arrives damaged or with missing items, email us at team@dotties-crystal-palace-subscription-box.madethis.app within 7 days of delivery with photos and we will make it right.